Employees need access to IT resources to do their jobs. When they don't know where to go to request something, they become frustrated with bureaucracy that brings productivity to a screeching halt. This lack of centralization also negatively impacts IGA teams, who are all too often tasked with managing proprietary portals for individual sites, servers, and applications. At Clear Skye, we believe users should have one place to go – the Now Platform’s Service Portal – to request anything from the business. And that includes system access. Our Better Way to IGA provides Access Request capabilities that realize the promise of quick time to value, simplicity and business alignment that other IGA solutions do not offer.
Standalone IGA products introduce yet another proprietary solution to the enterprise, complete with proprietary workflows and training programs. As if implementing a siloed IGA solution isn’t hard enough – what with the army of specialized roles needed to deploy and manage it – this also adds the burden of getting employees to use yet another application. All too often, they just don’t bother, circumventing the access request processes that IGA teams have worked hard to create and creating a governance and auditing nightmare.
An IGA solution native to ServiceNow can leverage the same Service Portal for access request that employees across the enterprise already use for HR, facilities, and other IT inquiries. This makes it easy for employees to request access to the apps they need to do their jobs – all while using approved workflows for access request.
When access request is complicated, the Help Desk hears about it. Employees who don’t know which portal to use, or find the right portal but can’t use it properly, inundate the Help Desk with tickets. Not only does this become a burden on Help Desk staff, it defeats the purpose of deploying an access request system in the first place.
Embedding access request in the Service Portal ensures that employees benefit from a familiar interface. Reduced complexity means fewer tickets for easily solvable problems, which lets Help Desk staff avoid repetitive tasks and troubleshoot more pressing issues.
As companies grow, access request workflows can quickly take on a life of their own. There are new roles, new sets of permissions, and new duties to segregate, both for individuals and for groups of users. There are new locations and business units to onboard. These workflows shouldn’t be the same– but when they require writing hard-coded custom integrations, teams inevitably choose the path of least resistance. This is poor governance – and it could lead to serious compliance concerns down the road.
ServiceNow is the world’s top enterprise workflow platform, processing more than 20 billion transactions per month. With Clear Skye IGA, enterprises can leverage this know-how – and a platform they have already invested in – to develop approval workflows that are as customized and fine-grained as they need to be. What’s not to like about workflows that meet your needs and don’t require custom development?
How often are access workflows divorced from everyday business processes? (You don’t have to answer that.) When frustrating, time-consuming access request workflows stand in the way of giving employees access to the tools they need to get the job done, they will cut corners. Soon, that becomes standard operating procedure. Governance becomes a nuisance, and trust is in short supply.
That’s no way for a business to operate. The goal of Clear Skye IGA is to make the right way to do things the easy way to do things. When employees can use the ServiceNow Service Portal for access request, and when access request workflows can be based on tried-and-true ServiceNow enterprise workflows, then access request aligns with business processes the first time and every time. Employees are doing what’s right when they’re doing what’s easy– and they helps companies create a culture that priorities governance and compliance.
Hear from customers, independent industry experts, and members of our executive team who believe that Clear Skye is A Better Way to IGA.
Make Access Request Work Better. See Clear Skye access requests in action — schedule a demo today