A Better Way to IGA™ for Healthcare

Take Control of the Unique Identity Challenges Healthcare Organizations Face 

The complex relationships and ever-changing staffing needs in healthcare makes life hard on Identity teams. Clear Skye IGA mitigates those challenges through:

  • The use of Profiles to effectively manage complex relationships
  • Support for multiple authoritative sources to properly manage user lifecycles
  • Running within ServiceNow, simplifying the request and review process for users.
  • Using the existing workflow engine & data model already in place, simplifying administration
  • Tying IGA and ITSM processes together
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"Clear Skye was able to simplify, standardize, and automate a manual process that took countless hours, dozens of spreadsheets, and hundreds of manual emails. Not only did we reduce cost and increase security, we significantly improved the lives of our team members responsible for user access."

suneetha golla

Suneetha Golla, CISA, CISM

Cyber Security Manager

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Why Clear Skye Identity Governance and Administration for Healthcare Organizations?

Architected to simplify management of complex relationships

Many people in your organization play different roles in the organization. Someone may be both a teacher and a doctor for example. Each of these relationships requires different applications and data access permissions, while ensuring that they can be tied to the same person at audit time. Clear Skye IGA provides an additional layer of abstraction between the person and their various accounts called Profiles. Profiles enable security and compliance teams to easily track what any one person has rights to and through which relationship they received it.

Support for Multiple Authoritative Sources

Effectively managing complex relationships is critical, but it’s not enough. With information from disparate data sources considered authoritative (HR/HCM application, Credentialing/Provider Management system, Temp worker / Shift management, Faculty database, etc.) having a consistent way to govern the identity lifecycle is essential. Clear Skye IGA provides a single application – one set of processes, controls and dashboards – to manage all persons/identities/profiles, ensuring a single source of truth for all types of users.

Your users already know how to use it

Your operations leverage ServiceNow request interfaces and approval workflows. Clear Skye IGA is invisible to the end-user. Our UI/X is the ServiceNow UI/X. This means no time is lost remembering what portal to use when requesting access, checking status, or participating in user access review campaigns.

It’s not integrated. It’s native.

ServiceNow is quite simply the world’s best workflow automation platform. With Identity capabilities embedded via Clear Skye IGA, organizations can manage identity processes using the same workflows, and levering skills already in house. Beyond providing traditional identity security and management, Clear Skye IGA functionality and data enhances and extends the value of other ServiceNow applications to improve your Security and Risk posture – no integration required.

Embraces the critical link between ITSM and IGA

Getting the linkage between Identity processes and ITSM processes right is too often overlooked. While critical applications will likely be controlled via a traditional Identity Governance style connector, the long tail of applications in organizations typically have access managed through traditional ITSM processes. Clear Skye IGA is native to the ServiceNow ITSM platform, removing a common identity challenge of handoffs to a separate ITSM system for some applications which results in having to check multiple systems to ensure the desired changes have been made. Having ITSM and IGA together simplifies the day-to-day and streamlines the audit process. It’s truly A Better Way to IGA™.

Identity on ServiceNow  

Clear Skye IGA is an identity security solution built natively on the ServiceNow Platform.  It provides optimized identity governance through access request, access certification, employee lifecycle automation, and business intelligence.   

With Identity native to the workflow automation platform you are already using, business process integration challenges are solved for. Interoperability with other ServiceNow applications requires no integration or customization. Clear Skye IGA capabilities enhance existing capabilities, and Clear Skye identity data enriches other processes.
identity governance and administration
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