The flexibility and configurability of workflow and approval processes is critical to the successful adoption of an IGA system. If the workflow is unable to reflect the optimal business processes and easily react to business changes, then the IGA system will add friction to the business. This slows down adoption and reduces the value of the solution. This need for flexibility is one reason why most cloud-based IGA solutions have been slower to gain traction, as they typically trade this flexibility for ease of use and time to value.
Clear Skye IGA enables you to leverage the value of the ServiceNow platform, the industry leading workflow system that you already own. There’s no need to learn, manage, and deploy a second workflow system for application access.
Enterprises are full of applications with localized control requirements, not to mention multiple access request tools. Because these systems are rarely integrated, each one requires its own user administration team. This leads to a duplicative and inefficient provisioning process.
Why not put everyone on the same page? Bringing IGA and ITSM together on the Now Platform allows enterprises to benefit from easily configurable workflows instead of writing custom integrations over and over again. Beyond taking all the unnecessary and repeatable actions out of the IGA team’s everyday work, this has the added benefit of laying the foundation for enterprise-wide governance strategies for onboarding, identify management, deprovisioning, and more.
Clear Skye IGA’s Access Catalog allows IGA teams to define and publish permissions, workflows, and all the information that it needs to govern enterprise applications. When department heads have a new app to onboard, they log into the ServiceNow Service Portal to define the app. (If desired, they can use exiting Application Definitions straight from the ServiceNow Configuration Management Database, or CMDB.) From there, the IGA teams reviews and approves the requests.
Yes, it’s that simple. No more waiting for months to get an app approved. Plus, the people in the enterprise who know the application the best – permissions, approval flows, entitlements, roles, segregation of duties, and so on – are now empowered to define how the app is governed.
In many organizations, the first thing the Help Desk agent does after getting a ticket is walk to the employee’s desk to see what’s going on. This is inefficient – and with teams increasingly working remotely, whether out of safety or convenience, it’s also impractical.
The convergence of IGA and ITSM workflows takes the guesswork out of incident response. Once a Help Desk ticket is filed, Clear Skye IGA pulls relevant information from ServiceNow ITSM such as application permissions, software versions, credentials, and status of security patches. Instead of hunting for information, the Help Desk team has everything it needs to put their troubleshooting skills to work, close incidents faster, and help their fellow employees stay productive.
The typical legacy IGA solution sits in a silo, just like most legacy business applications. IGA-aaS is still a silo, but one that lives in a public Cloud delivered as a Silo. This poses technical challenges such as custom workflows and integrations. But there’s a bigger problem. Keeping IGA in a silo, separated from the applications that it’s meant to manage, means that enterprises treat IGA as an IT issue, not a core principle that applies to everyone. That makes it hard to measure the ROI, which makes IGA even less of a priority.
Using Clear Skye IGA native to ServiceNow, IGA data moves out of its silo and onto the Now Platform’s data plane. With this simplified architecture, the enterprise can leverage this data on other ServiceNow modules, including Security Operations (SecOps) and Governance, Risk, andCompliance (GRC). Identify and governance processes that had been applied in an ad hoc manner are now both standardized and transparent.
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