Optimized IGA: The Power of Clear Skye + ServiceNow

written by
John Milburn
Identity Governance
July 25, 2023

Our decision to build our software natively on ServiceNow is a big part of what enables us to approach identity differently—dare we say better?—than other players in the game. It’s not just our opinion that the platform way is the best way—so why settle for better when we could be the best? Clear Skye gives users the ability to optimize identity governance and administration (IGA) through their existing investment in the Now Platform. And that’s the story we want to tell. 

In fact, we want to shout it from the rooftops, so we did what all good digital companies do: we wrote a white paper and paired it with a shiny new website refresh. It’s more than that, though. IGA acts as the connective tissue between digital transformation and optimal workflow. When done right, it has the power to improve productivity while reducing security risks by ensuring the right employees have access to the right applications and systems to perform their jobs. It sounds like a no-brainer, but unfortunately, for most, it’s not. 

Shockingly, half of enterprise organization’s still rely on manual, error-prone processes like email and spreadsheets to manage identity (Gradient Flow). Many others turn to one-off IGA solutions to address the needs of far more complex business issues. This can result in labor-intensive processes, complex integration challenges, and poor user experiences. Not to mention, projects like audits can take upward of months to perform. As a wise woman once said, “Ain’t nobody got time for that.” I think business leaders would concur. 

ServiceNow delivers a modern workflow through a single data model and architecture, paired with hundreds of powerful, built-in capabilities for your specific business needs. The Now Platform’s easy-to-use, low- and no-code application development tools make it easy for users beyond IT to start driving value immediately—no software development skills needed. Pair it with Clear Skye’s strong identity controls and configurability with other critical ServiceNow business applications—ITSM, CMDB, GRC, and SecOps to name a few—and now we’re talking about optimized IGA. 

So how exactly do we achieve this? We designed and built an identity warehouse  specifically for IGA and identity and access management (IAM) use cases. This gives visibility into identities, profiles, accounts, entitlements, roles, requests, approvals, identity tasks, and the relationship between these components. The resulting data model is flexible and extensible, supporting various use cases that customers require. The best part? This all happens behind the scenes while your workers get the same, streamlined ServiceNow user experience they know and love.

Clear Skye optimizes identity by putting it where it belongs: on the platform. We help customers meet the needs of modern, digital businesses to amplify efficiency, experience, time-to-value, compliance, and security. So, yeah, we’re kind of excited to let our ‘Optimized IGA’ flag fly. If you want to learn more, check out our new whitepaper, Optimized Identity: The Power of Clear Skye + ServiceNow.

If you’re ready to dive in, Clear Skye is available directly from the ServiceNow Store

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