Optimizing Identity Governance on ServiceNow

In the world of Identity Governance and Administration (IGA), managing access approvals efficiently is critical to maintaining security and compliance. Traditional IGA tools often struggle with scalability, especially when dealing with complex approval workflows across large organizations. This is where Clear Skye IGA on ServiceNow stands out as a powerful platform for modern identity governance.

Revolutionizing Approvals in Identity Governance

One challenge in IGA is configuring and managing approval policies for user access requests. Historically, most identity management tools tied approval rules directly to individual objects, such as roles or entitlements. This rigid structure makes it difficult to scale when changes were required across multiple objects.

Clear Skye IGA, built on ServiceNow, has taken a more flexible approach. By decoupling approval policies from specific objects and instead using approval criteria and policies, organizations can now manage approvals at scale with far less administrative overhead.

No-Code Configuration for Approval Workflows

With ServiceNow’s workflow engine, IGA administrators can configure approval policies using an intuitive, no-code interface. Some of the key benefits of this approach include:

• Multi-Level Approvals – Configure sequential and parallel approval steps, ensuring the right stakeholders review access requests.
• Dynamic Approval Assignments – Use logic to determine approvers based on role, department, or other organizational attributes.
• ServiceNow Workflow Integration – Leverage the platform’s powerful automation capabilities to streamline approval routing.

This visual approach to configuring IGA approval workflows ensures that even non-technical users can create and manage access approval policies without writing scripts.

Scalability with Approval Policies

Rather than defining approval rules for each object individually, Clear Skye’s approach groups related approvals under policies that apply dynamically based on predefined conditions. For example:

• A single approval policy can be applied across all entitlements meeting certain conditions, rather than updating hundreds of individual entitlements.
• Updates to approval policies automatically propagate to all relevant access requests, eliminating manual changes.
• Approval criteria ensure that best practices—such as preventing self-approval—are enforced at all times.

This shift significantly reduces the maintenance burden on Identity teams, allowing them to focus on governance rather than manual updates.

The Power of ServiceNow Native Identity Governance

By utilizing Clear Skye IGA on ServiceNow, organizations benefit from the world’s leading workflow automation platform. Identity-related processes, including access requests, approvals, and certifications, seamlessly integrate with existing enterprise workflows. This means:

• Faster approvals and reduced administrative overhead
• Stronger compliance with built-in governance controls
• Better user experience for both administrators and end-users

Conclusion

For organizations looking to modernize their identity governance processes and achieve frictionless business process integration, leveraging a ServiceNow native solution provides unmatched flexibility and efficiency. The no-code, scalable approval policies Clear Skye IGA demonstrates the power of modern IGA solutions in simplifying access governance while maintaining compliance.

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