Every year, Gartner’s IAM Summit captures where the industry is heading. This year’s theme — Identity at the Core — hits especially hard. It’s a statement IAM leaders have been making for years… but the market still hasn’t caught up.
Let’s be honest:
For more than a decade, identity vendors have promised transformation while delivering more integration debt, more silos, more complexity, and more tools that live everywhere except where the business actually operates.
And CIOs are out of patience.
IAM can’t just be a provisioning engine anymore.
CIOs now expect identity to:
• Strengthen audit posture
• Improve operational efficiency
• Reduce technical debt
• Support Zero Trust and AI readiness
• Provide real-time visibility across users, systems, and workflows
• Enhance—not obstruct—employee and customer experiences
This is the cost of entry.
But the reality is that most identity solutions still operate outside the systems that power HR, IT, security operations, and governance. They ask organizations to bend their business processes around identity tools rather than the other way around.
That’s not “identity at the core.”
That’s identity on an island.
If identity is truly the connective tissue of modern business, then why does it still live in its own ecosystem?
Why do organizations still need another interface, another data model, another reconciliation layer, another audit trail?
This fragmentation is exactly why IAM continues to suffer from:
• Broken lifecycle workflows
• Incomplete provisioning logic
• Inconsistent approvals
• Lost access visibility
• Audit fatigue
• Escalating cost and risk
Identity cannot anchor the business when it’s running next to it — or worse, floating beside it.
We built Clear Skye because the industry needed a different answer.
From day one, Clear Skye was built natively on the ServiceNow Platform.
Not connected.
Not bolted on.
Native.
This wasn’t a marketing decision — it was a recognition of reality:
Identity only reaches its full potential when it runs on the same platform as the business itself.
When identity lives on ServiceNow, organizations finally gain:
One data model
A unified source of truth across identity, security operations, HR, IT, and compliance.
One workflow engine
Lifecycle events, access changes, approvals, and certifications powered by the same engine the enterprise already trusts.
One audit trail
Visibility across HR, ITSM, SecOps, and GRC — no stitching, no reconciliations.
One architecture
Reduced complexity. Reduced cost. Reduced risk. No brittle connectors or duplicate logic.
One platform for AI-driven governance
Clean data, consistent workflows, and context-rich identity intelligence — the prerequisites for real AI adoption in IAM.
This is what “identity at the core” should actually look like.
Not a theme.
Not a slide.
A platform reality.
If you believe identity needs to move closer to the business — not further away — I’d love to connect.
Clear Skye is proving that identity doesn’t need another silo.
It needs a platform.
And we’re excited to be part of the conversation that finally brings IAM home.
