If you manage the ServiceNow Platform, you already know the value of consolidating workflows, connecting systems, and reducing operational friction. What many platform owners don’t realize is that they’re sitting on one of the most underutilized, high-impact use cases in their entire tech stack: Identity Governance and Administration (IGA).
And here’s the surprising part—
You already own most of the foundation for it.
In fact, identity governance may be the single most powerful way to increase platform adoption, expand cross-departmental usage, and strengthen renewal justification. Yet it’s still treated as a siloed discipline running on disconnected, legacy IGA tools outside of where the rest of the business works.
It’s time to change that.
ServiceNow is built on the idea of one platform, one architecture, and one data model. This is exactly what identity governance has always needed but has historically lacked.
Most IGA tools require you to maintain:
• A separate interface
• A separate workflow engine
• A separate approval model
• A separate audit trail
• A separate set of integrations
Which means identity processes end up fragmented across HR, IT, Security, and Operations. This fragmentation is why joiner/mover/leaver workflows break, why audits take longer than they should, and why access visibility remains inconsistent.
But for ServiceNow customers, the foundation already exists:
• CMDB context
• HR and ITSM workflows
• GRC connections
• Security Incident Response pipelines
• Enterprise-wide approval chains
• Unified reporting and dashboards
You’re already running the engine.
Identity is just missing from the equation.
Identity governance is fundamentally a workflow problem, not a standalone system problem.
Onboarding. Access requests. Role changes. Offboarding. Certifications.
These aren’t identity-tool moments—they’re business workflow moments.
And business workflows are what ServiceNow is built to do.
When IGA runs on ServiceNow, you gain:
1. One Data Model
Identity joins the same data layer as incidents, approvals, HR records, and security events.
2. One Workflow Engine
Lifecycle events run through the platform’s native flow designer—no duplicate logic.
3. One Audit Trail
Certifications, approvals, and access changes align with ITSM, HR, SecOps, and GRC.
4. One Architecture
Less integration debt, fewer brittle connectors, simplified governance.
5. One Path to AI-Driven Governance
Clean data + unified workflows = the foundation for real AI automation in IAM.
This is what most organizations have been trying to build with connectors and bolt-ons for years. ServiceNow platform owners already own the environment that makes it possible.
If you own platform strategy or care about renewals, identity is a multiplier.
It:
• Drives adoption across HR, IT, security, and compliance teams
• Justifies platform expansion and licensing growth
• Strengthens your platform’s value narrative with executive stakeholders
• Replaces legacy identity tools that duplicate functionality ServiceNow already performs
• Demonstrates the Now Platform’s ability to unify—not just connect—critical business processes
Identity governance becomes a showcase use case for what the platform can really do.
Clear Skye is the only IGA solution built natively on the ServiceNow Platform—not connected, not integrated, not bolted on. Native.
That means:
• No new UI to learn
• No new data model to maintain
• No duplicate workflow engine
• No external audit trail
• No separate licensing stack
• No additional admin burden
You get identity governance that works the way the rest of your platform works.
And your organization gets the identity visibility, automation, and governance maturity it’s been missing.
Identity has always belonged on the platform.
Clear Skye simply made that vision real.
If you’re exploring ways to increase adoption, expand value, or reduce the cost and complexity of identity governance, adding IGA to your ServiceNow strategy isn’t just smart—
it’s the most untapped goldmine in your license today.
