Streamlining Access Requests and Application Onboarding in ServiceNow with Clear Skye IGA

Managing access requests and onboarding new applications within an identity governance framework can be time-consuming, costly, and prone to inefficiencies. In the latest episode of Better Ways We IGA, Mike Tierney and Matthew Salt dive deep into how Clear Skye IGA is revolutionizing this process within ServiceNow, focusing on improving access requests, simplifying application onboarding, and optimizing the service catalog experience.

The Challenge: Complex and Time-Consuming Access Requests

Many organizations face the common challenge of managing complex workflows for application onboarding and access requests. Traditional tools often require weeks or even months of iterative configuration, scoping, development, and testing. This results in delayed time-to-value for integrated systems and significant resource strain on IGA admin teams and ServiceNow administrators.

Matthew Salt highlighted that without a streamlined process, organizations risk productivity losses due to delays in granting users the access they need. These delays can translate into financial costs and operational inefficiencies.

The Solution: Simplifying Access Requests with Clear Skye IGA

Clear Skye IGA addresses these challenges by seamlessly extending ServiceNow's native request management capabilities. It integrates directly into the service catalog, allowing for rapid creation and deployment of access requests without the need for extensive development cycles.

Key features of Clear Skye IGA's Access Request Management:

1. User-Friendly Wizard
   ‍A simple five-step wizard guides application owners through the process of creating an access request. This includes selecting templates, customizing descriptions, setting up approval workflows, and defining visibility in the service catalog.
2. Delegated Application Onboarding
   ‍One of the most impactful improvements is the ability to delegate application onboarding tasks. Application owners can create access requests directly, reducing the workload on IGA teams while still maintaining final approval control.
3. Flexible Approval Workflows
   ‍The platform supports customizable approval policies. These ensure that all access requests undergo necessary compliance checks and approvals, adhering to company-specific governance protocols.
4. Enhanced User Experience
   ‍By leveraging ServiceNow's service catalog, users interact with a familiar interface when submitting access requests. This reduces training needs and streamlines adoption.
5. Time-Bound Access Provisioning
   ‍The system supports start and end dates for access, enabling just-in-time provisioning and automatic de-provisioning—ideal for project-based or temporary access scenarios.

Tangible Benefits: Saving Time, Reducing Costs, and Maintaining Control

The result? Organizations experience a significant reduction in the time and cost associated with access request management and application onboarding. By streamlining these processes within ServiceNow, Clear Skye IGA helps businesses:

• Accelerate Time-to-Value: Faster onboarding of applications and quicker fulfillment of access requests.
• Reduce Administrative Burden: Less manual work for IGA admins and ServiceNow teams.
• Improve User Productivity: End-users get the access they need, faster.
• Maintain Governance and Compliance: Robust approval workflows ensure no loss of control over access management.

Conclusion

Clear Skye IGA’s integration with ServiceNow represents a smarter, faster, and more efficient approach to managing access requests and application onboarding. By extending native ServiceNow capabilities, it delivers a seamless experience that benefits both administrators and end-users alike.

If you're looking to optimize your service catalog and simplify access management processes, Clear Skye IGA offers a compelling solution.

‍